Terms of use of the Defend24 service

This is a preliminary version: the service is undergoing pilot testing. Final approval by a lawyer will take place before the public launch. This page describes the actual terms of the platform as of today.

The Ukrainian version of this document prevails; this English translation is provided for convenience.

Version of 30 July 2026 · version 1.0 (preliminary — pilot testing) · these Terms elaborate on the Public Offer of Defend24 (defend24.org/oferta.html)

1. General provisions

1.1. These Terms define the rules of using the Defend24 service for Clients. Capitalised terms have the meaning given in the Public Offer. A breach of these Terms is a breach of the Offer.

1.2. The Service is intended for lawful use: organising contact with an advocate, recording the course of enquiries (the timeline) and storing the Client’s documents.

2. Account

2.1. Registration and dossier data must be accurate and up to date; inaccurate data may make an Advocate’s attendance upon an Alert impossible.

2.2. Access to the Account is personal. Do not give it to third parties; actions taken from the Client’s account are deemed the Client’s actions until the Client reports that access has been compromised.

2.3. Report a loss of access or a suspected compromise to info@defend24.org or through the channels of the Service — access will be suspended until control is restored.

3. Alert (SOS)

3.1. An Alert is intended for a real emergency (a search of premises, a detention, another urgent event) requiring the organisation of an attendance or urgent contact with an Advocate.

3.2. Knowingly false Alerts are prohibited. An Alert is false if created without a real event — to test the reaction, as a joke or for any other purpose, except a training Alert ordered by the Client themselves (clause 3.4).

3.3. The number of Alerts created by one Client within a short span of time (a sliding window of approximately fifteen minutes) is technically limited to a reasonable level — protection against abuse and dispatch overload. When the limit is reached, the creation of new Alerts is temporarily blocked and the situation is passed to the Platform’s staff for immediate manual review; if you have a real repeated emergency, call +380 68 000 0567.

3.4. A training Alert (drill) is a separate feature which the Client orders deliberately; the date is agreed with the dispatcher, and the alert itself arrives unannounced — that is the point of the drill. A training Alert is marked in the Service as a training one.

4. Prohibited use

It is prohibited to use the Service for:

1. concealing, preparing or assisting the commission of offences;
2. misleading the Platform or the Advocate (forged documents, other people’s personal data);
3. uploading malicious software, spam, or materials violating the rights of third parties;
4. insults, threats or pressure against the Platform’s staff, dispatchers or Advocates;
5. circumventing payment, interfering with the operation of the Platform, or automated mass access without the Platform’s consent.

5. The Client’s documents and content

5.1. The Client uploads only documents related to their enquiries and cases, and is responsible for their content and the lawfulness of possessing them.

5.2. Files are stored with encryption at rest; access is segregated by roles (Privacy Policy, section “How the data is protected”).

5.3. Document drafts generated by the Service bear the DRAFT mark and are not a legal document until approved by the Advocate.

6. Restrictions and blocking

6.1. Upon a breach of these Terms the Platform may, having warned the Client through the Account or the channels of the Service: restrict individual features (including the creation of new Alerts); suspend access (temporary blocking); terminate the Agreement (section 14 of the Offer) — upon a material or repeated breach.

6.2. An immediate restriction without warning is applied only where delay creates a risk for the operation of the Service or for third parties (mass false Alerts, an attack on the infrastructure); the notification is sent immediately after it is applied.

6.3. The decision on blocking is taken by an authorised person of the Platform, not by automation; automated systems may only temporarily limit the pace of actions (anti-flood) until reviewed by a person.

6.4. Appeals: write to info@defend24.org — a reply within the time limits of section 15 of the Offer. The consequences for funds upon termination of the Agreement are governed by the Payment, refund and cancellation terms.

7. Changes to the Terms

Changes are published on this page with their date; the Platform notifies about material changes through the Account or the channels of the Service. The version in force at the moment of payment applies to an already paid period, unless the new one is more favourable to the Client.