Public Offer of Defend24

This is a preliminary version: the service is undergoing pilot testing. Final approval by a lawyer will take place before the public launch. This page describes the actual terms of the platform as of today.

The Ukrainian version of this document prevails; this English translation is provided for convenience.

Agreement on the provision of information technology services (contract of adhesion) · version of 30 July 2026 · version 1.0 (preliminary — pilot testing)

1. General provisions and definitions

1.1. This document is a public proposal (offer) by the individual entrepreneur Yevhen Yevhenovych Shkuridin (Шкурідін Євген Євгенович) to conclude an agreement on the provision of information technology services of the Defend24 platform on the terms set out below. The agreement is a public contract and a contract of adhesion within the meaning of Articles 633 and 634 of the Civil Code of Ukraine: the terms are the same for everyone who applies, and they are accepted only by adhering to the Offer as a whole.

1.2. The agreement is concluded within the information activities of the Provider (KVED 62.09 “Other information technology and computer service activities”, KVED 63.99 “Other information service activities” — the Ukrainian classification of economic activities).

1.3. Definitions:

Provider (Platform) — the individual entrepreneur Yevhen Yevhenovych Shkuridin, providing the Service under the trade name “Defend24”; details are in section 2.
Client — a natural person who has accepted this Offer.
Service — the information technology services of the Platform listed in section 3.
Advocate — an independent advocate (advocate bureau, advocate association) whose details are entered in the Unified Register of Advocates of Ukraine (ЄРАУ) and who provides legal assistance under a separate agreement with the Client. The Advocate is not an employee and not a representative of the Platform.
Alert (SOS) — the Client’s emergency request through the Service asking to organise the attendance of an Advocate.
Subscription — access to the Service under the selected plan for the paid period.
Pricing showcase — the current plans and prices of one-off services published on defend24.org, in the Telegram bot and in the Defend24 app.
Account — the Client’s personal account (app, web account, Telegram bot).
Acceptance log — the Platform’s electronic log recording the acceptance of the Offer and other terms (date, channel, IP address).

2. Details of the Provider

Individual entrepreneur Yevhen Yevhenovych Shkuridin (Шкурідін Євген Євгенович); taxpayer identification number (РНОКПП) 3067003719; record in the Unified State Register of legal entities, individual entrepreneurs and public organisations dated 18.06.2025, No. 2010350010004407526; registered address — according to the Unified State Register under this record number; the seller’s address for consumer enquiries, correspondence and service of documents — 31 Oskolska St., office 14, Kyiv, Ukraine; tel. +380 68 000 0567; e-mail info@defend24.org. The full details block is on the “Seller details” page (defend24.org/en/rekvizyty.html).

3. Subject of the agreement: the Platform’s services

3.1. The Platform provides the Client with an information technology service — a communication bridge between the Client and the Advocate:

round-the-clock (24/7) intake of enquiries and Alerts through the available channels of the Service;
dispatching of enquiries: processing by the dispatcher on duty and routing of the enquiry to an Advocate;
organising the call-out of an Advocate upon an Alert (passing the call-out details to the Advocate, coordinating the attendance);
maintaining communication between the Client and the Advocate within the Service;
recording the chronology of the enquiry and the case (event timeline);
reminders about procedural deadlines entered into the case;
receiving, storing and transferring the Client’s documents within the Service (with file encryption at rest);
access to the Account.

3.2. The specific scope of services under a plan (number of protected addresses, set of modules, one-off services) is determined by the Pricing showcase at the moment of ordering. As of this version the Pricing showcase contains the “Start”, “Business” and “Premium” subscriptions and the one-off items: “Search — emergency response”, “Road accident — emergency response”, “Summons review”, “Interrogation preparation”, “Attendance at the interrogation”, “Witness Pack after a search”, “Inheritance triage in 24 h”, “Inheritance: the acceptance time limit under control”, “Missed time limit: plan B”, “Heir abroad”; the current list and prices are on the Pricing showcase. Within the items that involve actions of an Advocate, those actions are performed by the Advocate under a separate agreement with the Client (section 4); within such items the Platform performs the organisation, dispatching and support of the order.

3.3. The list of services in clause 3.1 is exhaustive: the Platform does not provide services not listed in it under this Agreement.

3.4. The Platform’s services under this Agreement are of an information technology and organisational nature. They do not include the provision of legal assistance.

4. What the Platform is not

4.1. Defend24 provides a technological, dispatching and organisational service. Defend24 does not provide legal assistance — it is provided by the Advocate (advocate bureau, advocate association) under a separate agreement with the Client. The Platform does not guarantee the outcome of any case.

4.2. The Platform is not an advocate, an advocate bureau or an advocate association; it does not provide legal assistance, legal advice or representation; it does not conduct defence and does not handle cases; it does not interfere in the professional activity of the Advocate and does not assess its content; it does not promise or predict the outcome of any case.

4.3. The Advocate for a specific enquiry is selected by dispatching from among the independent advocates available in the Service; the Client has the right to decline the proposed Advocate. The Platform does not guarantee that an agreement will be concluded with a specific Advocate: the decision to accept an engagement is taken by the Advocate independently, including with regard to the conflict-of-interest rules. The scope of legal assistance, the Advocate’s fee and the terms of their work are the subject of the Client’s separate agreement with the Advocate; the Platform is not a party to that agreement.

4.4. The Advocate’s fee is not part of the Service fee, is not received and is not withheld by the Platform; it is paid to the Advocate directly on the terms of the Client’s separate agreement with the Advocate.

4.5. The information materials of the Service (guides, descriptions of procedures, deadline reminders) are for reference and are not legal assistance or legal advice; how they apply to a specific case is for the Advocate to assess. Document drafts generated by the Service bear the DRAFT mark and are not a legal document until approved by the Advocate.

5. Conclusion of the agreement (acceptance)

5.1. This Offer is published on defend24.org and in the Account. Acceptance is made in one of the following ways (Article 11 of the Law of Ukraine “On Electronic Commerce”, Article 642 of the Civil Code of Ukraine):

by payment for a Subscription or a one-off service through the payment service — the payment is an action deemed to be acceptance of the proposal; the meaning of this action is explained by this clause of the Offer; or
by recording acceptance of the Offer in the Account (acceptance button) — where such an option is available.

5.2. The agreement is concluded: upon acceptance by payment — from the moment the Platform receives confirmation of successful payment from the payment service; upon acceptance by button — from the moment the acceptance is recorded in the Acceptance log.

5.3. Recording of acceptance: an acceptance made by the button in the Account is recorded in the Acceptance log (date, channel, IP address); an acceptance made by payment is evidenced by the Platform’s records of the order and the payment and by the payment service’s confirmation. At the Client’s request the Platform provides confirmation of the fact and moment of acceptance on the basis of those records.

5.4. Recording the acceptance of the Offer in the Account is not a qualified electronic signature; it certifies the fact and the moment of accepting the terms in the manner described in this section.

5.5. By accepting the Offer, the Client confirms having read the Offer, the Payment, refund and cancellation terms and the Privacy Policy published on defend24.org.

6. Prices and settlement procedure

6.1. Prices are set in euros (EUR) and displayed on the Pricing showcase. The text of the Offer contains no prices; the price of the Pricing showcase at the moment of ordering applies.

6.2. Payment is made in hryvnia through the LiqPay payment service (JSC CB “PrivatBank”). The hryvnia equivalent shown next to the price on the showcase is indicative (at the National Bank of Ukraine rate on the day of display); the exact amount charged is determined by the payment system at its rate on the day of payment.

6.3. The cost of a current Subscription does not change during the paid period. A Subscription is renewed at the price fixed when it was taken out.

6.4. The price of a one-off service and of a Subscription is determined by the Platform (the Platform’s server); an order formed with a different price is not a ground for providing the service.

6.5. The settlement document (fiscal receipt) for every accepted payment is provided to the Client in accordance with the legislation on payment transaction recorders. During the pilot testing, online payments are not accepted.

6.6. The Service fee is the fee for the Platform’s services listed in section 3. It is not the Advocate’s fee, does not include it and does not depend on the outcome of any case.

7. Subscription term, renewal, one-off services

7.1. A Subscription is valid for the period defined by the selected plan, from the moment of activation after payment confirmation.

7.2. There is no automatic charging of funds. Renewal of a Subscription is a separate payment made by the Client personally. The “auto-renewal” setting in the Account merely records the Client’s intention to renew the Subscription; it is not an authorisation to charge funds and does not trigger any automatic actions or charges. The Client keeps track of the Subscription term personally (the term is visible in the Account).

7.3. After the paid period ends, access to Subscription features stops; the Account and the stored documents remain available to the Client.

7.4. One-off services (including organising an urgent attendance of an Advocate without a Subscription) are provided at the prices of the Pricing showcase; payment for a one-off service covers organisation and dispatching, not legal assistance (section 4).

8. How the Service is provided

8.1. Channels of the Service: the Telegram bot (main channel), the Account (app, web account), telephone. The current list of available channels is on defend24.org.

8.2. Upon an Alert the Platform: takes the enquiry, passes it to the dispatcher on duty, organises the call-out of an Advocate, gives the Client the details of the assigned Advocate, and records the chronology. The Advocate receives the details needed to decide on accepting the engagement (including the conflict-of-interest check), and after acceptance — the details of the enquiry to the extent needed for the work. To organise the attendance the Client provides an address or geolocation (Privacy Policy, section on call-out data).

8.3. The Platform makes reasonable efforts to keep the Service running 24/7. At the same time the Platform does not control the operation of communication networks, messengers, payment services or the security situation and does not guarantee a specific arrival time of the Advocate; the response time depends on the circumstances, including the availability of advocates and logistics.

8.4. Technical breaks needed to maintain the Service are carried out, where possible, at the time of least load.

9. Rights and obligations of the Parties

9.1. The Client undertakes:

to provide accurate data at registration and in the dossier and to update it in good time;
to use the Service personally and not to give third parties access to the Account;
not to create knowingly false Alerts; an Alert is for a real emergency;
not to use the Service to conceal or assist the commission of offences;
to pay for the services under the selected plan in good time.

9.2. The Client has the right:

to use the Service to the extent of the selected plan;
to decline the proposed Advocate and ask for another available one;
to cancel the services and claim a refund in the manner set out in the Payment, refund and cancellation terms;
to exercise personal data rights (Privacy Policy);
to submit enquiries and complaints (section 15).

9.3. The Platform undertakes:

to provide the Service in accordance with this Offer and the scope of the plan;
to record acceptances, payments and key case events;
to protect the Client’s data in accordance with the Privacy Policy;
to consider enquiries and complaints within the time limits of section 15.

9.4. The Platform has the right:

to temporarily block the creation of new Alerts if the number of Alerts created by the Client within a short span of time (a sliding window of approximately fifteen minutes) exceeds a reasonable limit — protection against abuse; such a situation is at the same time passed to the Platform’s staff for immediate manual review, and in a real repeated emergency the Client may call the telephone number in section 2;
to suspend or terminate the Client’s access upon a material breach of clause 9.1 (section 14);
to update the Service and amend the Offer in the manner of section 13.

10. Personal data, confidentiality, advocate–client privilege

10.1. Personal data is processed in accordance with the Privacy Policy (defend24.org/privacy.html), which is an integral part of this Agreement.

10.2. Information covered by advocate–client privilege under Ukrainian law (Article 22 of the Law of Ukraine “On the Bar and Practice of Law”) belongs to the relationship between the Client and the Advocate. The Platform does not dispose of such information, maintains technical and organisational boundaries of access to it in the Service and does not transfer it to third parties other than as provided by law.

10.3. Messengers are a notification channel of the Service, not a storage of privileged information; sensitive documents are transferred and stored through the Account.

11. Liability

11.1. The Parties are liable for non-performance or improper performance of the Agreement in accordance with the legislation of Ukraine, including the Law of Ukraine “On Consumer Protection”.

11.2. The Platform is responsible for providing the services of section 3. The Platform is not responsible for the content, quality or result of the Advocate’s legal assistance — the Advocate is responsible for it under the separate agreement with the Client.

11.3. The Platform is not liable for inability to provide the Service caused by circumstances beyond its reasonable control (section 16), lack of connectivity on the Client’s side, inaccurate data provided by the Client, or actions of third parties not engaged by the Platform.

11.4. Nothing in this Offer limits the Client’s rights granted by consumer protection legislation.

12. Refunds and cancellation of services

12.1. The procedure for cancelling services, the cases and amounts of refunds, and the time limits and mechanics of refunds are defined by the document “Payment, refund and cancellation terms” (defend24.org/en/oplata-povernennia.html) — an integral part of this Agreement.

12.2. The Client has the right to withdraw from a distance contract by notifying the Platform within fourteen days of the moment of confirmation of the information required by part two of Article 13 of the Law of Ukraine “On Consumer Protection”, and where under the law such confirmation is not required — of the moment of conclusion of the contract. If the confirmation of the information does not meet the requirements of the law, the withdrawal period is ninety days. The boundaries of the statutory exception to this right and the wider refund options voluntarily provided by the Platform are in the Payment, refund and cancellation terms.

13. Term and amendments of the Offer

13.1. The Offer is effective from the moment of publication on the website until a new version is published or it is withdrawn.

13.2. The Platform may amend the Offer by publishing a new version with its date. The new version applies to acceptances made after its publication. The Platform notifies about the new version through the Account and/or the channels of the Service.

13.3. For an already paid Subscription period, amendments do not worsen the terms fixed at the time of ordering (plan scope, period price). Renewing a Subscription after a new version is published means accepting it.

14. Termination

14.1. The Client may terminate the Agreement at any time: by notice to the contacts in section 2 or by deleting the account in the Account settings. The consequences for funds are governed by the Payment, refund and cancellation terms.

14.2. Account deletion is performed with confirmation (a confirmation code) and has a cancellation window: within seven days of the request the Client may cancel the deletion in the Account; after that the deletion is performed manually by an authorised person of the Platform in the manner and within the time limits described in the Privacy Policy.

14.3. The Platform may terminate the Agreement upon the Client’s material breach of clause 9.1 (including knowingly false Alerts, transfer of access, unlawful use of the Service), having warned the Client through the Account or the channels of the Service. In that case the unused part of the prepayment is refunded proportionally, except where the law provides otherwise.

14.4. Termination of the Agreement does not affect the Client’s separate agreement with the Advocate.

15. Enquiries, complaints, disputes

15.1. Enquiries and complaints are sent to info@defend24.org or to the address for enquiries (section 2). The Platform replies within thirty days of receipt; to enquiries through the Service — sooner where possible.

15.2. Disputes are resolved by negotiation; failing agreement — in court in accordance with the legislation of Ukraine. The consumer’s rights to apply to court and to consumer protection authorities are not limited.

15.3. The law of Ukraine applies to the relations of the Parties.

16. Force majeure

16.1. A Party is released from liability for non-performance of obligations for the duration of force majeure circumstances (hostilities, shelling, natural disasters, large-scale network or power failures, acts of public authorities, etc.) which directly make performance impossible. The fact of such circumstances is confirmed in the manner established by legislation, including by documents of the Chamber of Commerce and Industry of Ukraine, or is commonly known.

16.2. The Party affected by such circumstances notifies the other Party within a reasonable time through an available channel.

17. Final provisions

17.1. The language of the Agreement is Ukrainian.

17.2. Correspondence through the Account and the channels of the Service indicated by the Client is a proper way of exchanging messages; key events are recorded in the Platform’s logs.

17.3. The invalidity of an individual provision does not entail the invalidity of the Agreement as a whole.

17.4. The current version of the Offer is permanently available at defend24.org/oferta.html (Ukrainian; this translation — defend24.org/en/oferta.html); previous versions are provided on request.

17.5. Integral parts of the Agreement: the Payment, refund and cancellation terms; the Privacy Policy; the Terms of use of the service; the Pricing showcase as regards prices and plan scope.